FAQ

Where does the wood come from?

All of our wood has been reclaimed from home construction projects in and around Amherst, NH.
How much does a typical project cost?

Pricing for custom work is dependent on product dimensions, wood choice, and any additional materials (polyeurethane, etc.) required. While each project is unique, a 6-foot bench may cost between $250-$350.
How do I take care of my wood furniture?

Temperature/Humidity: Indoor furniture must be kept in controlled conditions with an optimal environment temperature ranging from 70 to 72 degrees Fahrenheit with roughly 30-50% relative humidity. If the product is exposed to extreme changes in temperature the following could/will occur – materials may contract and expand which will cause materials to “move.” This may cause checking/cracking and/or warping. None of the above conditions would be considered manufacturing defects as wood is a natural, breathing element that responds to its environment. UV Exposure: Furniture should be protected from direct sunlight. Direct UV exposure will cause sun-fading or bleaching after prolonged exposure. Over time, there is a natural aging process and the finished surface will undergo natural color changes. Storage: When storing a finished or unfinished piece of wood, it is important it has adequate support to stay flat and there is good air flow to all sides of the piece. If placed with one side on a blanket or other smothering surface for an extended period of time, it is very likely the slab will move resulting in bow, cup, twist, and/or cracking.
What is your return policy?

Custom work is non-refundable. However, we do understand that sometimes even with careful planning, things change. We will review each case individually in hopes of being able to help. Because every custom project is unique, we take great pride in ensuring you know exactly what you're getting. If you have any questions at all, please don't hesitate to contact us. We will be happy to get you any additional information prior to delivery!